Money3 is committed to providing exceptional customer service and ensuring our products and services meet our customers’ expectations.
If you are satisfied with our service, we would love to hear from you or if you feel we have not met your expectations we need to hear from you.
You can lodge a complaint to the Complaints Officer by:
To assist Money3 in dealing with your complaint please observe the following:
Money3 will adopt the following procedure in handling your complaint:
If we do not reach agreement on your complaint, you may refer the complaint to our external dispute resolution provider:
AFCA is a member of the ASIC Approved External Dispute Resolution (EDR) Scheme. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.