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Office with workers using phone call headsets

Previous Holden Financial Services customers should visit the HFS Support page.

Ways to Contact Money3

The fastest way to contact us is by phone or via Live Chat, during office hours (9am - 5.30pm EST, Monday to Friday).

If you are an existing customer, please have your loan ID handy as it will help us deal with your enquiry quicker.

Contact Us

We will contact you as soon as possible

Where to Next?

Here are some common pages, customers visiting our Contact Us page also visit.

* Money3 is not affiliated with, or endorsed by, Services Australia, but does provide personal loan and vehicle finance options which are available to recipients of benefit payments

Common Questions

The most effective way to reach Money3 is through our online chat or by phone at 1300 014 870 during our office hours, which are 9am to 5.30pm EST, Monday to Friday. Alternatively, you can email us at customercare@money3.com.au or request a callback via our website for less urgent inquiries.

Our office hours are from 9am to 5.30pm EST, Monday to Friday. You can contact us via phone or online chat during these hours for assistance.

To qualify1 for a loan with Money3, you must be over 18, a permanent resident or citizen of Australia, and have a regular weekly income of at least $480 (including benefits). Your income must be deposited directly into your bank account. We evaluate every application based on current financial ability and overall financial situation.

So even if you are on Centrelink or have a bad credit history, we'll give you a fair go!

Yes, Money3 considers applications from individuals with a bad credit history. We look at your current financial situation and your ability to manage the loan, rather than solely focusing on your credit rating or history.

Also see our bad credit loans and bad credit car loans pages to learn more on how it works.

Yes, we consider Centrelink benefits as part of your income when assessing your loan application. However, we are unable to approve loans if your sole income comes from Newstart Allowance, Youth Allowance, Abstudy, or Austudy.

Learn more about loans on Centrelink*.

Did you know, you could also qualify for a car loan on Centrelink* with Money3?

1. Subject to verification, suitability and affordability
* Money3 is not affiliated with, or endorsed by, Services Australia, but does provide personal loan and vehicle finance options which are available to recipients of benefit payments